Return

At BusiCode, we strive to ensure that our clients are satisfied with our business software development services. However, we understand that there may be situations where a return is necessary. This document outlines our terms of return to provide clarity and transparency.

1. Eligibility for Return: To be eligible for a return, you must notify us within 30 days of receiving your service. Returns will only be accepted if the issue is a direct result of a software malfunction or failure to meet the specified requirements outlined in your contract.

2. Notification Process: To initiate a return, please contact our support team via email at support@busicodes.com or call us at +41 44 413 58 30. You will need to provide your order number and a detailed description of the issue.

3. Investigation: Upon receiving your return request, our team will conduct an investigation into the claim. This process may take up to 10 business days, during which we may reach out for additional information.

4. Resolution Options: If your return is approved, we will offer you either a full refund or a service credit that can be applied to future projects. Please note that refunds will only be issued to the original payment method used at the time of purchase.

5. Non-Refundable Services: Certain services, such as custom software solutions tailored specifically to your business needs, may not be eligible for return. We encourage you to review our service descriptions carefully before making a purchase.

6. Return Shipping: In the case of hardware or tangible products related to our software, you are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your return is safely delivered.

7. Exceptions: We reserve the right to refuse returns that do not meet our eligibility criteria. Additionally, any returns initiated after the 30-day window will not be considered.

8. Customer Responsibility: It is the customer's responsibility to ensure that all data and information are backed up prior to returning any service. BusiCode is not liable for any loss of data during the return process.

9. Contact Information: For any inquiries regarding our return policy, please feel free to reach out to us at our office located at Mythenquai 95, 8002 Zürich, Switzerland. We are here to assist you.

10. Policy Updates: BusiCode reserves the right to amend these terms at any time. All changes will be reflected on our website, and we encourage customers to review this section periodically to remain informed